Ben Higgins, Director of Macquarie Garage Doors, has been helping Newcastle based customers access their home using the latest tech for the past 15 years.
At Merlin, customer satisfaction is a top priority, so you can rest assured knowing that you will be receiving the best service available in the industry.
We sat down with Ben Higgins, Director of one of our longstanding dealers Macquarie Garage Doors, to chat through his 15-year experience with the Merlin brand.
Having been in operation since 2007, Macquarie Garage Doors is a locally owned and operated family business. The dealership that started off as a tight-knit family affair, has now grown to a team of 16.
“Day-to-day, our business sees five different service teams go out to our customer’s houses for anything from product installations, to repair projects,” says Ben.
“We also have an amazing crew at the office who work behind the scenes seamlessly bridging the gap between our customer base and install teams.”
Ben and his team work hard to ensure you receive the best Merlin product, safety and service for your garage and proudly support the Merlin range of garage door openers and accessories.
Ben’s passion for home access starts with safety
One of Ben’s top tips when it comes to your garage door opener safety is to address small problems early.
“Your garage door is the largest moving appliance of your house, so you need to ensure that it’s running smoothly to keep your family safe.
“It should be thought of the same as your vehicle: something you use every day and need to keep serviced to ensure it’s working properly,” says Ben.
Safety in the home and garage are our Merlin dealer’s priorities, and Ben states that regularly checking and servicing your garage door opener can safeguard any potential faults.
According to Ben, some tell-tale signs that your garage door opener may be ready for a service include:
- Your garage door is making abnormal noises, such as grinding, squeaking or scraping
- The door auto-reverses as it is closing
- The door isn’t sitting straight
“I recommend booking in a service every two years. Regular maintenance will also save you big call-out fees to repair your garage door opener or potentially having to replace the entire door,” says Ben.
The Merlin point of difference
Having been a dealer of the Merlin product for 15 years, Ben is passionate about the Merlin difference, claiming that the industry leaders cannot be beaten in safety and compliance, smart technology, and extended warranty.
“From the highest safety standard and compliance in products, to being able to control your garage door with your smartphone with myQ, Merlin really does stand out,” says Ben.
“Warranty is also so important for peace of mind for customers knowing that they can rest assured that their product will pass the test of time. Merlin has a really generous warranty offering that, depending on the product, can extend up to seven years.”
At Merlin, we pride ourselves on the quality of specialists that we have in our network of our dealers.
Macquarie Garage Doors has been a trusted Merlin specialist for over 15 years who can measure and quote for any job, big or small. For more information on Macquarie Garage Doors, or to browse their Merlin products, visit their website.
For more information about Merlin or to browse our range of garage door openers and accessories, visit our website or call 1800 638 234.
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